Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Friendly staff
Pricey dining
Lack of instructions for facilities
7.6/10
Very good
Rooms
7.9
Location
8.3
Service
8.4
Dining
6.5
Guest reviews
7.6/10
based on 11 reviews
7.7
7.7/10 based on 3183 reviews
Benjamin
United States,
May
2024
7.8/10
My stay at the hotel was quite pleasant overall. The rooms were clean and the beds were firm and comfortable, plus the staff was friendly and helpful. However, I felt that the rooms could have been a little nicer with extras like a couch and a mini fridge. Additionally, even during rush hour, there was a bit of noise from the street due to the lack of sound isolation.
Rooms
8.0
The rooms were clean and the beds were firm and comfortable, and the staff was friendly and helpful.
Service
9.0
The service was perfect, especially being next to the S-Bahn. The staff members were very helpful and friendly. The check-in clerk was particularly nice and welcoming. The breakfast was rich, the bed comfortable, and the bathroom clean. I also appreciated the added touch of a welcome drink and assistance with tours/tickets.
Location
9.0
The hotel's location was perfect, being right next to the S-Bahn, which made traveling to any part of the city very convenient. There were also some restaurants and a pharmacy nearby. It was easy to walk around and find a good spot for a late evening meal.
Dining
7.0
The dining experience was good with a decent variety of products to choose from. While the homemade pastry was a highlight, I felt that it was not the best value for money compared to restaurants in the surrounding area.
Facilities
6.0
The facilities at the hotel were decent but could have been better. It would have been nice to have more amenities on-site to enhance the overall guest experience.
Marc
United States,
May
2024
7.4/10
The hotel is perfect for my business travel with clean rooms and efficient housekeeping. The service was friendly during check-in, although there was an issue with serving dinner when we had drinks from outside. The location is bustling and convenient, near the metro for easy exploration, but it's not the nicest area overall. The dining options were well-stocked but seemed overpriced for what was offered. Facilities are up to standard.
Rooms
9.0
The rooms are clean and suitable for my business travel.
Service
7.0
The service was friendly during check-in, but there was an issue with dinner service over outside drinks.
Location
7.0
The location is bustling and convenient, near the metro for easy exploration.
Dining
6.0
The dining options seemed overpriced for what was available.
Facilities
8.0
The facilities are up to standard.
Jeremiah
United States,
April
2024
7.8/10
I had a pleasant stay at the hotel. The rooms were clean and quiet, offering comfortable beds. The staff was friendly and helpful, although my request for extra bedding was not fulfilled. The location was convenient, near the train station, despite some issues with parking costs. The dining options were satisfactory, with a good variety of products available for several hours. Overall, a comfortable and friendly hotel with a few minor drawbacks.
Rooms
8.0
The rooms were clean and the beds firm and comfortable.
Service
9.0
The staff was friendly and helpful.
Location
7.0
The location was convenient, near the train station.
Dining
7.0
The dining options were good with a variety of products available.
Facilities
8.0
The hotel had welcoming facilities.
James
United States,
February
2024
8.0/10
The hotel was located near the elevator, with clean rooms and firm and comfortable beds. The staff was friendly and helpful, but the room facing the street was not ideal.
Rooms
8.0
The rooms were clean, and the beds were firm and comfortable, and the staff was friendly and helpful.
Service
9.0
The service was very nice with a welcome drink and tours/ticket assistance.
Location
9.0
The location was excellent, close to local shops, restaurants, and the airport, with easy access to transportation including the S1 Train to the airport and Hamburg Central Station.
Dining
7.0
The dining experience was good with a variety of products available.
Facilities
7.0
The facilities were satisfactory with tours/ticket assistance.
Tom
United States,
January
2024
7.0/10
The hotel is conveniently connected with the airport and central station, making it great for our needs. The lobby, room, restaurant, and breakfast area were all well-loved by us, despite some low fares compared to other Ibis units in Hamburg. However, the parking fees were fairly expensive, which was a downside.
Rooms
7.0
The rooms were comfortable and clean, but they were too hot at times.
Service
9.0
The service was extremely helpful and friendly, with all common areas being disinfected.
Location
8.0
The location is bustling and pleasant, with supermarkets and a Euroshop nearby. Great for the underground transportation into the city.
Dining
5.0
The dining was just okay, not worth the high price of 11 euros, with a limited selection of food available.
Facilities
6.0
The hotel had adequate facilities, but the dining experience did not justify the price.
Nicholas
United States,
January
2024
7.4/10
My stay at the hotel was comfortable and convenient for my family. The rooms were clean and cozy, although having only one plug socket made charging multiple devices a bit tricky. The service was friendly and efficient, and the location was ideal for our needs. However, the dining options seemed a bit overpriced for what was offered.
Rooms
7.0
The rooms were comfortable and clean, but having only one plug socket was inconvenient for a family of three.
Service
8.0
The staff was friendly and accommodating, making our check-in smooth and quick.
Location
9.0
The location was superb, with easy access to the train station and other attractions in the city.
Dining
6.0
The dining options seemed a bit pricy, prompting us to explore nearby restaurants instead.
Facilities
7.0
The hotel facilities were adequate but nothing extraordinary.
Franklin
United States,
August
2023
7.0/10
The hotel is conveniently located close to public transport in the bustling area of Wandsbek. The rooms are clean and decent in size, although a bit small. The service was friendly overall with efficient check-in preparation. The dining experience was not considered good value for money. The location makes it perfect for further city explorations.
Rooms
7.0
The rooms are clean and decent in size, could be a bit small, but overall comfortable.
Service
8.0
The service was friendly and efficient during check-in.
Location
8.0
The hotel's location is bustling and ideal for exploring the city, close to public transport.
Dining
5.0
The dining experience was not considered good value for money based on available food options.
Facilities
7.0
The hotel facilities were decent.
Greg
United States,
July
2023
8.8/10
My stay at the hotel was fantastic! The rooms were spotless and cozy, and the staff was incredibly friendly and helpful. The location couldn't have been better, with easy access to the city center and airport. Although the dining options were just okay, the overall experience was great. I would definitely recommend this hotel.
Rooms
9.0
The rooms were very clean and comfortable.
Service
9.0
The staff was very attentive and welcoming, they even helped with an early check-in when possible.
Location
10.0
The hotel's location was perfect, with easy access to the city center and the airport, and just a short walk to various attractions. It was a breeze to travel around with the nearby train stations.
Dining
8.0
The dining experience was pleasant, offering a nice variety of food options including traditional dishes.
Facilities
8.0
The facilities were well-maintained and convenient for guests.
William
United States,
June
2023
8.0/10
My stay at the hotel was quite pleasant overall. The rooms were clean and the beds firm and comfortable, and the staff was friendly and helpful. However, a couch and a mini fridge in the room would have been a nice addition.
Rooms
8.0
I found the rooms to be clean and the beds very comfortable. The staff was indeed friendly and helpful.
Service
9.0
The staff throughout my stay were very friendly and always willing to assist.
Location
9.0
The hotel's location was excellent, being near the train station for easy access to the city center. Additionally, the area was bustling and had convenient amenities like supermarkets and a bakery.
Dining
7.0
I enjoyed the delicious meals at the hotel, with a good variety to choose from. However, I found the pricing a bit on the higher side for my liking.
Facilities
7.0
The facilities at the hotel were satisfactory, but I would suggest clearer instructions for guests on how to utilize them effectively.
Great location
Pricey dining
Chris
United States,
June
2023
7.2/10
My stay at the hotel was quite pleasant overall. The rooms, while comfortable, felt a bit snug for two adults. The staff provided great customer service, although there were some instances of arguing with other guests. The location, while not central, was ideal for our needs being between the airport and downtown areas. The dining experience was surprisingly good, although the prices seemed a bit high. The facilities offered were satisfactory.
Rooms
8.0
The rooms were pleasant and comfortable, though a little snug.
Service
7.0
The staff was friendly and provided clear instructions for guests.
Location
7.0
The hotel's location was not central but suited our needs perfectly between the airport and downtown areas.
Dining
7.0
The dining experience was surprisingly good, although the prices seemed a bit high.
Facilities
7.0
The facilities offered were satisfactory.
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